FeedbackKit vs Canny: Choosing a Feature-Request Tool for Your App

Canny is one of the best-known feedback tools around. Thousands of SaaS teams use it to collect feature requests, run a public roadmap and publish a changelog. FeedbackKit covers some of the same ground from a different starting point: it is built around app SDKs and native admin apps, for teams who want the feedback board inside their iOS, Android or cross-platform app.

We make FeedbackKit, so read this with that in mind. We have tried to describe Canny on its own terms, using its own website, help center and developer docs. Every Canny fact below was checked as of October 2026 and is linked where it is used. Canny changes its plans fairly often (it moved to new tiers in 2025), so check anything decision-critical at canny.io/pricing before you commit.

The short version

• Canny is a broad, web-based feedback platform. It has an AI layer ("Autopilot") that pulls feedback out of support tickets, sales calls and app reviews, CRM integrations, and a public roadmap and changelog on every plan. It is aimed squarely at product, sales and success teams in B2B SaaS.
• FeedbackKit is a feature-request tool built for app developers. It ships native SDKs for Swift, Android, React Native, Flutter and JavaScript, plus native admin apps for iPhone, iPad and Mac, and it creates and links requests in the issue tracker you already use.

Both let users post requests, vote and comment, and both let you merge duplicates and keep people updated on status. The differences are mostly about where the feedback comes from and who manages it.

Getting feedback in: web portal vs in-app SDKs

Canny's main surface is a hosted feedback portal at your-company.canny.io (or your own domain on paid plans), with an embeddable widget. To tie feedback to your signed-in users, you install Canny's JavaScript SDK and call identify, as described in the install docs. For mobile apps, Canny's mobile widget docs describe loading its widget in a WebView (WKWebView on iOS) with a single sign-on token generated on your server. Canny itself notes the widget is an advanced feature and recommends the full portal for most cases.

Canny's other big intake channel is Autopilot, its AI feature set. Canny says Autopilot captures feedback from Intercom, Zendesk, Help Scout, Freshdesk, Gong, Zoom, Google Meet and other sources, including App Store and Google Play reviews, and deduplicates what it finds. Autopilot is included on all current plans, per the integrations page. That is a real strength if much of your feedback arrives through support and sales conversations rather than through a board.

FeedbackKit starts inside the app. There are client SDKs for:

• Swift, for iOS, macOS and visionOS 26 and later
• Kotlin/Android
• React Native
• Flutter
• JavaScript, for web apps

Swift, Kotlin, React Native and Flutter ship ready-made screens: a feedback list, a submit view, a detail view, vote buttons and badges. People browse, vote and submit in your app's own UI rather than on a web page. The JavaScript SDK is a headless client and ships no screens. The ready-made web surface is the server-rendered embed, not a JavaScript component library. There is also a server-side Vapor SDK for Swift services; it is not a set of screens.

An honest caveat from our side: the Swift SDK requires this year's OS releases (iOS, macOS and visionOS 26). If you support older iOS versions, it is not an option for you yet.

SDK docs, if you want to read before you install: Swift, JavaScript, React Native, Kotlin, Flutter.

Managing feedback

Both tools cover the core workflow: requests, votes, comments, statuses and merging duplicates.

On Canny, the pricing page lists status updates, tags, categories, owners, vote-on-behalf and admin reports as base features, plus custom statuses, private boards, internal comments and user segmentation. Canny also has an "Ideas" area that groups feedback into product ideas and adds them up on an Impact Overview.

In FeedbackKit, requests move through six statuses: pending, approved, in progress, TestFlight, completed and rejected. The TestFlight status is there because many of our users ship Apple apps and want to tell voters a feature is in beta. Merging moves votes and comments from duplicates onto the request you keep, counting each voter once. Voting stops once an item is completed or rejected, and submitting a request also casts the author's vote.

Status email goes out for the statuses on that project's list. A new project starts with a default list — approved, in progress, completed and rejected — and choosing a different list needs Pro. The person who submitted the request receives the email, on any plan, when they gave an address. A voter receives it when they opted in and the project is on Team. On Free or Pro the vote still counts, and the voter opt-in is not stored.

You manage all of this from the web dashboard or from FeedbackKit's native admin apps for iPhone, iPad and Mac. If you triage on your phone, that is worth trying. Canny's admin is web-based; we did not find a native admin app on canny.io.

getfeedbackkit.com/roadmap is FeedbackKit's own company roadmap. A project can show a roadmap of the requests you pick, by target month, and a board of open requests on your own website through an iframe, and visitors can vote on the board when you turn voting on. What Canny has that FeedbackKit does not, today: a hosted public roadmap site and a changelog you publish for your own users, included on every Canny plan, plus AI comment summaries and smart replies.

Integrations

Both tools connect to the project-management tools developers use. The Canny column is taken from the integrations page and the billing-plans article, as of October 2026.

Area	Canny (as of October 2026)	FeedbackKit
Project management	Jira (Cloud), Linear, GitHub, ClickUp, Asana, Azure DevOps	Linear, GitHub, ClickUp, Notion, Monday.com, Trello, Airtable, Asana, Basecamp
Team chat	Slack, Microsoft Teams, Discord	Slack
CRM / contacts	HubSpot, Salesforce (Business plan)	HubSpot, Salesforce
Email lists	Not listed	Mailchimp, Kit, beehiiv, MailerLite
Support and sales capture	Intercom, Zendesk, Help Scout, Freshdesk, Gong and more via Autopilot	Not offered
Data and automation	Segment, Zapier, Make, API and webhooks	—
AI connectors	Claude, ChatGPT, Cursor (MCP)	—

Put plainly, Canny has the wider reach into support, sales and AI tooling, plus Jira and Azure DevOps, which FeedbackKit does not offer. FeedbackKit covers Notion, Monday.com, Trello, Airtable and Basecamp, which are not on Canny's integrations page, and it can sync your users to email-list tools so you can tell people when the feature they voted for ships. Zapier may cover some of those tools indirectly; the wording above is about Canny's own integrations page.

The nine FeedbackKit trackers do not behave the same way after the ticket exists. Status sync, comment sync and vote-count sync differ by provider — GitHub, for example, has no comment sync. The per-provider matrix is on the integrations page.

Every FeedbackKit integration in that table requires Pro, including Slack, the CRMs and the email-list tools. On Canny's side, the help center says the Free plan is limited to feedback and notification integrations. Project-management integrations start on Pro, and CRM integrations need the Business plan. The pricing page lists CRM integrations under Business; the same help article calls Salesforce an optional Business add-on, so confirm that detail if Salesforce is the reason you would buy Business.

Revenue behind each request

Knowing that a request has 40 votes is useful. Knowing those 40 voters pay you $3,000 a month is more useful. Both tools let you attach revenue to users, in different ways.

Canny lets you send recurring revenue (MRR or ARR) per company. According to its recurring revenue article, you can map revenue fields from the HubSpot, Salesforce or Segment integrations. If you do not use a CRM integration, you can pass a monthlySpend value through the Canny SDK or API. Canny then lets you sort feedback by revenue, build user segments from it and see the total MRR or ARR behind each idea in its Impact Overview (ideas article, and how user and company data gets in). It is a mature feature, and it suits B2B teams whose revenue already lives in a CRM.

FeedbackKit lets you pass each user's revenue with one SDK call from your app, for example a monthly subscription amount. That fits consumer and prosumer apps, where revenue comes from in-app subscriptions rather than CRM deals. FeedbackKit also syncs with HubSpot and Salesforce, on Pro, if that is where your customer data lives.

If revenue-weighted prioritisation is central to how you decide what to build, Canny's reporting on it is further along today, especially at company and deal level.

Pricing

Canny publishes its prices, so we can quote them. As of October 2026, from the pricing page and the billing-plans article:

• Free: $0, for up to 25 tracked users (anyone who posts, votes or comments) and 5 Owner/Manager seats, plus unlimited contributors, with unlimited feedback and boards.
• Pro: from $79/month billed yearly, or $99 month to month, for 100 tracked users. The price steps up with tracked users, for example $279/month billed yearly at 500 and $529 at 1,000. It adds project-management integrations, custom domains and changelog emails.
• Business: custom pricing, with CRM integrations (HubSpot, Salesforce), SSO and payment by invoice.

Canny's pricing scales with tracked users, not with seats. Canny's pricing page FAQ says that for B2B SaaS, roughly 1–5% of users typically become tracked users. Consumer apps with large audiences can reach the limits quickly, and Canny offers special plans for high-volume B2C products if you contact them.

FeedbackKit has a free plan. Free is 1 project and 10 visible feedback items: past that cap, new items are saved and left off the board rather than refused. Pro is 2 projects, unlimited feedback, and integrations. Team is unlimited projects and team members, and includes what Pro includes. Dollar figures are on our pricing page. We are not putting the two products side by side in a price table, because the plans bundle different things and a row of numbers would suggest a like-for-like comparison that does not exist.

So which one

Choose Canny if your feedback mostly comes through support tickets, sales calls and a web portal rather than inside an app. Choose it if you want AI to pull feedback out of Intercom, Zendesk or Gong, if your revenue data lives in HubSpot or Salesforce and you want it weighed against requests at deal level, or if you need Jira, Azure DevOps, or a changelog for your own users. It is a strong, well-established product for B2B SaaS teams.

Choose FeedbackKit if you ship a mobile or cross-platform app and want the feedback board inside it, with ready-made screens, on iOS, Android, React Native or Flutter. Choose it if you would rather triage from an iPhone or Mac app, if your team works in Notion, Monday.com, Trello, Airtable or Basecamp, or if you want to sync voters to an email-list tool. Choose it, too, if a tracked-user price is a poor fit for an app with a large consumer audience.

If you are unsure, try both free plans with a real project for a week. Our docs are at /docs, and Canny's are at developers.canny.io. We would rather you chose correctly than chose us.